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Citizensadvice

Contact Number:
0300 1 233 233

Website:
www.citizensadvice.co.uk

Opening Times:
Mon to Friday 9am - 12:30pm 1pm - 4pm

More Info:
The Citizens Advice Belfast helpline provides a range of general and specialist advice services. Trained advisers can provide advice and information on a wide range of issues including benefits, housing, employment, legal issues, education, immigration, family, health, tax and consumer. Specialist help is provided for people affected by a physical health and disability aged between 18 and 65 and their carers and also for people affected by cancer.

Ageni

Contact Number:
0808 808 7575

Website:
http://www.ageni.org.uk/advice

Opening Times:
365 Days a year - Seven days a week. 8am - 7pm

More Info:
The Age NI Advice and Advocacy service helpline offers free, independent and confidential support to older people, their families and carers on a range of issues including welfare benefits, community care, residential and nursing care and housing and health.

Alzheimers

Contact Number:
0300 222 11 22

Website:
www.alzheimers.org.uk

Opening Times:
Monday to Wednesday 9.00am – 8.00pm, Thursday & Friday 9.00am - 5.00pm, Saturday & Sunday 10.00 - 4.00pm

More Info:
Alzheimer’s Society National Dementia Helpline provides information on understanding dementia and treatments. They provide support on issues including how to get help locally, maintaining independence, financial & legal matters, caring for people with dementia, changes in relationships and behaviour and where relevant, signpost to a range of services including community and long stay care. They also provide a listening ear to all people living with or affected by dementia.

Aware01

Contact Number:
08451 20 29 61

Website:
www.aware-ni.org

Opening Times:
Monday to Friday 9am to 1pm

More Info:
Aware Defeat Depression is the only charity in Northern Ireland which works exclusively with and for people with depression. Aware provides support groups in rural and urban areas throughout Northern Ireland run by trained volunteers. The helpline operates 9am-1pm Monday to Friday. They provide public lectures and information/outreach services. The education training department offers training in the following areas; - Mental Health First Aid - Living Life to full/Life skills programme - Mood Matters for young People - Mood Matters for Adults - Mood Matters in Later Years - Mood Matters in Pregnancy - Mindfulness Programme

Business debtline

Contact Number:
0800 0838 018

Website:
www.bdl.org.uk

Opening Times:
Monday to Friday 9.30am - 5.30pm

More Info:
Business Debtline is a free telephone service offering tailored, independent and impartial advice for sole traders, partnerships and Limited Companies. We provide free debt advice and debt solutions for businesses experiencing financial difficulties, whatever the circumstance or situation. Factsheets are accessible online and cover all aspects of business insolvency issues along with step-by-step support on budgeting, debt prioritisation and negotiating repayments with creditors. This advice and information service for businesses in NI is part funded by the Money Advice Trust working in partnership with Advice NI. Contact Business Debtline by Freephone Monday to Friday9.30am-5.30pm on 0800 0838 018 or for more information and to access our factsheets visit www.adviceni.net or www.bdl.org.uk."

Cap

Contact Number:
0800 328 0006

Website:
www.capuk.org

Opening Times:
Monday to Friday 8.30am - 5pm

More Info:
Christians Against Poverty can help if you are feeling the weight of debt, struggling to find work or just need a bit of help budgeting. They provide free debt help, job clubs and CAP Money courses. CAP can provide a home visit, work out a realistic budget that prioritises your essential bills and can negotiate affordable payments with each creditor. CAP can help you to set up a debt management plan, walk you through insolvency options. You will be supported by CAP until you are debt free.

Cause

Contact Number:
0845 60 30 29 1

Website:
www.cause.org.uk

Opening Times:
Monday, Wednesday & Friday: 10 am – 4pm Tuesday & Thursdays: 12pm – 8pm

More Info:
The CAUSE Helpline provides access to support and information from a dedicated team of Carer Advocates all who have direct personal experience of supporting a loved one with mental illness. CAUSE is a unique, regional charity run, by carers for carers, offering services to families, partners and friends across Northern Ireland caring for a loved one who has experienced serious mental illness. They provide one-to-one support and advocacy, training for carers and professionals, a regional network of carer support groups, a confidential helpline, social opportunities for carers and ways to engage with policy and service development.

Childline

Contact Number:
0800 1111

Website:
www.childline.org.uk

Opening Times:
24/7 - 365 days a year

More Info:
ChildLine is the UK's free, 24-hour helpline for children and young people. ChildLine gives children access to confidential support when they need it and ensures all children and young people have someone to turn to. Online 1-2-1 & email service available at www.childline.org.uk

Debt action

Contact Number:
0800 917 4607

Website:
www.debtaction-ni.net

Opening Times:
Monday to Friday 8am - 8pm Saturday 9am - 3pm

More Info:
Debt Action NI is aimed at helping those who are struggling financially in Northern Ireland. Debt Action NI is funded by Department of Enterprise, Trade & Investment, coordinated by Advice NI and supported by Payplan. The purpose of the project is to empower people to become more financially capable by taking control of their own finances and to help those who are struggling with finances due to maybe illness or redundancy. Debt Action NI currently operates in 18 council areas across Northern Ireland. Debt Action NI advisers provide a free, confidential and impartial service open to everyone. It is an integrated service with a number of access options. People can call our Freephone helpline 0800 917 4607 to speak directly to an adviser. They can come through our dedicated website, www.debtaction-ni.net, where they can send an appointment request, email an adviser, chat to our virtual adviser or use our online budgeting tool. We also have a list of all our advisers on our website. People can also text ‘Action’ to 81025 and an adviser will call them back. Advisers offer face to face appointments and home visits to those who are most vulnerable. Text ‘Action’ to 81025.

Womens aid

Contact Number:
0808 802 1414

Website:
www.womensaidni.org

Opening Times:
24/7 365 days a year

More Info:
The 24 hour Domestic and Sexual Violence helpline is open to all women and men affected by domestic and sexual violence. If you are experiencing domestic and/or sexual violence, help is at hand. You are not to blame for the violence or abuse and you do not have to put up with it. If you are being abused, physically, sexually, financially or emotionally, you have choices. No one deserves to be abused. Support is available in many forms. Contact the Helpline for initial support and to consider the options which are available to you. Text ‘Support’ to 077 9780 5839. 24hrsupport@dvhelpline.org

Fpa

Contact Number:
0345 122 8687

Website:
www.fpa.org.uk/northern-ireland

Opening Times:
Monday to Friday 9.00am - 5.00pm

More Info:
The Family Planning Association provides a confidential helpline which offers advice across a range of sexual health issues including contraception, and common sexually transmitted infections. They also give details of times and locations of contraceptive sexual health genitourinary (GUM) medicine clinics. The helpline is available to women who want to make an appointment for their Unplanned Pregnancy and Post Abortion Counselling Service which supports women to explore pregnancy choices and issues.

Housingrights01

Contact Number:
028 9024 5640

Website:
www.housingadviceni.org

Opening Times:
Monday to Friday 9.30am - 1.30 pm

More Info:
The Housing Rights Service helpline provides advice and representation to members of the public in relation to issues including homelessness, social tenancies, renting privately, Housing Executive or housing association rent arrears. They also provide mortgage debt and repossession advice and representation at court. The Housing Rights Service also provides training courses and information tools to other advice agencies and advocate for changes in policy, legislation and practice.

Mencap

Contact Number:
0808 808 1111

Website:
www.mencap.org.uk/northern-ireland

Opening Times:
Monday to Friday 9am - 5pm

More Info:
Mencap’s independent advice and information service helps people with a learning disability and their families to understand their rights and find out about services and activities in their area. They specialise in making sure that their information is accurate, accessible and relevant to people with a learning disability and families throughout their lives. This service is delivered through the website and helpline.

Lifeliine

Contact Number:
0808 808 8000

Website:
www.lifelinehelpline.info

Opening Times:
24/7 365 days a year

More Info:
Calls to Lifeline are answered by qualified counsellors who can provide immediate help and support. Counsellors are experienced in dealing with suicide, self-harm, trauma, depression and many other issues.

Cara friend

Contact Number:
0808 8000 390

Website:
www.cara-friend.org.uk

Opening Times:
Tuesday, Wednesday, Thursday 6pm - 9pm

More Info:
LGB&T Switchboard NI offers a listening ear and support to the Lesbian, Gay, Bisexual and Transgender communities of Northern Ireland to encourage positive mental health. The service aims to reduce isolation, improve mental health and promote positive acceptance of the service user’s sexual orientation and / or gender. They signpost to relevant internal and external organisations to encourage more involvement within local communities and to make more informed choices in relation to health and wellbeing. Live online chat via Website.

Nspcc

Contact Number:
0808 800 5000

Website:
www.nspcc.org.uk

Opening Times:
24/7 365 days a year

More Info:
NSPCC Helpline is intended for professionals and members of the public to seek help and advice on child protection issues and to report child protection concerns. The Helpline employs a range of staff from backgrounds in law enforcement, social work, education and health. NSPCC also provides commissioned helpline services including Female Genital Mutilation, Child Sexual Exploitation and Human Trafficking. The Helpline is a free 24/7 service which aims to protect children in NI. Email help@nspcc.org.uk.

Parenting ni

Contact Number:
0808 8010 722

Website:
www.parentingni.org

Opening Times:
Monday to Thursday 9am - 8pm, Friday 9am - 5pm

More Info:
Parenting NI provides support and guidance to parents on parenting issues through their Parents Helpline. They provide counselling to parents and facilitate a parenting forum which listens to the needs of parents and works towards ensuring parents’ views inform policy, practice and public opinion. Parenting NI also provides parenting programmes to groups of parents and workshops for practitioners on a range of topics. Live online chat via website.

Positive life

Contact Number:
0800 137 437

Website:
www.positivelifeni.com

Opening Times:
Monday to Friday 10am - 4pm

More Info:
Positive Life is NI’s only HIV-specific charity which offers a confidential Rapid Testing service and Safer Sex packs on request. They provide information, advice and support to all people living with, or affected by, an HIV+ diagnosis in Northern Ireland in a confidential and safe space. They offer an holistic approach to managing the realities of living with HIV, including psychological and complementary therapies, drop-in, yoga and support groups. They provide practical advice, advocacy services and outreach for issues including employment, finance and housing.

Rural support

Contact Number:
0845 606 7 607

Website:
www.ruralsupport.org.uk

Opening Times:
Seven days a week 8am - 11pm - 365 days a year

More Info:
Rural Support provides a confidential listening and signposting service for farmers and rural families across Northern Ireland. They can provide face to face support, help you source information and advice about business finance and debt, single farm payments, benefits, mental health assistance and many other issues. If you’re feeling worried or stressed and would like to talk to someone, their trained volunteers are ready to help.

Samaritans

Contact Number:
116 123

Website:
www.samaritans.org

Opening Times:
24/7 - 365 days a year

More Info:
The Samaritans helpline provides a safe space for people to talk when things are getting to them; they do not have to be suicidal. People can be themselves and talk to Samaritans by telephone, face-to-face, email, text message and via letter. The Samaritans’ trained volunteers provide listening support to anyone struggling to cope via the helpline which operates round the clock. They provide outreach support to individuals and vulnerable groups including at public events, in prisons, hospitals, schools and the workplace. Email Jo@samaritans.org.

Sands

Contact Number:
077 4099 3450

Website:
www.sandsni.org

Opening Times:
Monday to Friday 9am - 5pm

More Info:
Sands NI provide help and support for parents & anyone affected by the death of a baby, at or shortly after the time of birth.

Simon community

Contact Number:
0800 171 2222

Website:
www.simoncommunity.org

Opening Times:
24/7 - 365 days a year

More Info:
Simon Community Northern Ireland supports individuals and families across NI who are homeless or at risk of becoming homeless .The Central Access Point provides the gateway to our services which includes, community based support, harm reduction services, Rent Deposit Bond Scheme and access to emergency accommodation in 22 sites across NI. In 2013 our helpline received 33,000 calls. Try our crisis response App (SIMON), which anyone can download free of charge.

Advice ni

Contact Number:
028 9064 5919

Website:
www.adviceni.net

Opening Times:
Monday to Friday 9am – 5pm

More Info:
Advice NI is a membership organisation which exists to promote the independent advice sector in NI. We have approximately 65 members across NI who provides advice on range of issues including benefits, debt, tax, and housing related issues. Our vision is of a society of confident, informed, and active citizens who can access their rights and entitlements.

Kinship01

Contact Number:
0800 022 3129

Website:
http://www.kinshipcareni.com/

Opening Times:
9.30am – 5. 00pm Monday to Friday

More Info:
The Caring for Kin Helpline provides free, independent and confidential advice and support to kinship carers throughout Northern Ireland. We have advisors who have specialist knowledge of the issue of kinship care. The 'Caring for Kin' Project aims to ensure that kinship carers have access to the advice, information and support they need, as and when they need it. Kinship carers can contact the helpline for advice on a range of issues, including advice and information on their legal rights and obligations and help and support accessing the financial support they need for the children in their care. Callers to the helpline will also receive information on a range of other support services to kinship carers and their children, including family recreation and training. Several ‘Kin Together' support groups have been established to enable kinship carers to develop new friendships, share experiences and meet other people in the same position as them. Calls to the helpline are free and and our trained advisors will be on hand to provide advice and assistance to kinship carers who are caring for, or considering caring for their family and friends' children.

Pancreatic01

Contact Number:
0808 801 0707

Website:
www.pancreaticcancer.org.uk

Opening Times:
Monday-Friday 10.00-16.00 (except Bank Holidays)

More Info:
Pancreatic Cancer UK aims to provide information, support and hope to anyone affected by pancreatic cancer. Pancreatic Cancer currently offers three types of support: • Support line – answers email and telephone queries about pancreatic cancer. • Discussion forum – people affected by pancreatic cancer can communicate with each other and offer mutual support and information. • Information – access to up to date information on pancreatic cancer. Our confidential Support Line for anyone affected by pancreatic cancer. Our pancreatic cancer specialist nurses can provide individual specialist information about pancreatic cancer, treatment options and managing symptoms and side effects. We can also listen to your concerns and provide support.

Carersni

Contact Number:
028 9043 9843

Website:
carersni.org

Opening Times:
Monday - Friday, 9am - 4pm

More Info:
The helpline provides a range of general and specialist advice services for carers. Trained advisers can provide advice and information on a wide range of issues – welfare benefits, community care and carer support.

Taxbenefit

Contact Number:
0800 988 2377

Website:
www.adviceni.net

Opening Times:
Monday, Wednesday and Friday 9am - 5pm Tuesday and Thursday 9am - 7pm

More Info:
The Tax and Benefit Advice Service is supported by HM Revenue and Customs (HMRC) and offers advice and support to members of the public and organisations, across Northern Ireland, struggling with issues relating to HMRC products and services, such as Tax Credits, Child Benefit, Self-Assessment, PAYE, Taxes (direct/indirect), National Insurance Contributions and National Minimum Wage. The advice service is provided through various strands in order to help ensure that the services reach those who need it most. This includes: - • A specialist face to face advice and support service at locations throughout Northern Ireland • A dedicated nationwide Freephone advice and support service • Dedicated email advice and support service • A range of online self-help multi-lingual web resources The service targets particular needs enhanced groups such as people who need help and/or who are experiencing a key life event (for example people entering the workforce, moving in and out of work, preparing for retirement and household breakdown), people who have low levels of literacy, people with poor financial skills, people whose first language is not English, people who have a disability or mental health problems, self-employed and single parent households. The service deals with over 6,000 enquiries per annum and is available throughout Northern Ireland on Freephone 0800 988 2377 or by emailing tax@adviceni.net